Privacy Policy

1. Introduction

pigsinaptu B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pigsinaptu.top or use our wellness studio services.

This policy complies with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Age, gender, and health information relevant to fitness services
• Payment and billing information
• Emergency contact details
• Fitness goals, preferences, and progress data
• Photos and videos for progress tracking (with consent)

3.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing fitness and wellness services
• Creating personalized training and nutrition plans
• Processing payments and managing memberships
• Communicating about appointments, classes, and services
• Ensuring health and safety in our facility
• Improving our services and website functionality
• Sending marketing communications (with consent)
• Complying with legal obligations

5. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract: To provide our fitness and wellness services
• Consent: For marketing communications and optional services
• Legitimate Interest: For improving services and website analytics
• Legal Obligation: For tax, accounting, and safety requirements
• Vital Interests: For emergency medical situations

6. Data Sharing and Disclosure

We may share your information with:

• Certified trainers and wellness coaches (for service delivery)
• Payment processors (for billing purposes)
• Healthcare providers (in emergency situations)
• Legal authorities (when required by law)
• Service providers (website hosting, analytics)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Retention

We retain your personal data for:

• Active members: Duration of membership plus 3 years
• Former members: 7 years for tax and legal compliance
• Marketing data: Until you withdraw consent
• Website analytics: 26 months maximum
• Health data: 15 years as required by Dutch healthcare regulations

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing or optional services

To exercise these rights, contact us at privacy@pigsinaptu.top

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie usage, please see our Cookie Policy.

10. Data Security

We implement appropriate security measures to protect your personal data:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing
• Regular data backups

11. International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. The "Last updated" date at the top indicates when the policy was last revised.

14. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data properly: